Office 365 Dynamics CRM Internal Emails Not Appearing in Queue’s

5 Apr

I had an issue whereby not all emails were appearing in queue’s. Emails sent from external would appear, any email sent from inside the company would not appear in the queue.

This took quite a while to resolve (Initially reported in November 2015 – Resolved in April 2016), resulting in many emails back and forth between Microsoft and 3 remote sessions.

crm1Anyway, to save anyone else the hassle, the change that fixed it was:

System Settings – Email – Track emails sent between CRM users as two activities.

crm2